Overview
Use this note taking template to maximise the information you gather during user interviews and testing sessions.
When to use interviews
- Before you design: Conduct interviews early to understand user needs and guide the design direction.
- Throughout the design process: Use interviews iteratively to test prototypes, gather feedback on revisions, and ensure your solution remains user-centered.
How to conduct effective interviews
- Set clear goals: What specific user needs or aspects of your solution do you want to evaluate?
- Craft open-ended questions: Encourage users to elaborate on their experiences and avoid leading them towards specific answers.
- Actively listen & observe: Pay attention to both verbal and nonverbal cues to gain a holistic understanding of user perspectives.
- Analyse & synthesize findings: Identify patterns and key themes from the interviews to inform design decisions.
Interview template screenshot